Customer service, how can we help you?

  • 10 Frequently asked questions

    • What is the current discount or promotional code?

    • Can I buy samples?

    • I did not receive a confirmation email. What now?

    • How do I change/cancel my order/address?

    • When will my order be delivered?

    • Can I receive an invoice?

    • Why haven't I received my order yet?

    • How do I use my Parfuma Gift Card online?

    • What are the return conditions?

    • How can I redeem my loyalty points?

  • Customer account

    • How do I create an account?

    • I forgot my password?

    • Can I change my password?

    • Can I use an online loyalty system?

  • Order

    • How can I find a product on parfuma.com?

    • Are all products in stock?

    • How do I place an order?

    • I gave a wrong address when I placed my order. What do I do now?

    • I did not receive a confirmation email. What now?

    • How can I change/cancel my order?

    • I want to report a complaint about my order.

  • Payment

    • Why is my payment unsuccessful?

    • What are the payment methods?

    • Where do I fill in my promotional code?

    • Can I use multiple promotional codes in one order?

    • Can I receive an invoice?

  • Shipping & Delivery

    • What are the shipping costs for an order on parfuma.com?

    • To which countries does Parfuma ship?

    • When will my order be delivered?

    • What are the delivery options for my order?

    • How can I track my order?

    • What happens if I am not at home during the delivery of my order?

    • Why haven't I received my order yet?

    • A wrong product has been delivered. What now?

  • Return

    • How do I return a product?

    • When will I receive a refund?

    • What is the return period for returning products?

    • What can not be returned?

  • Parfuma Gift Card

    • Where can I buy a Parfuma Gift Card?

    • How do I use my Parfuma Gift Card online?

    • How can I check the balance of my Parfuma Gift Card?

    • Can I receive an invoice from my Parfuma Gift Card?

    • What if the value of my Parfuma Gift Card is less/more than the value of my order?

    • I paid my order with the Parfuma Gift Card. What if I return a product?

    • My Parfuma Gift Card has been lost or stolen. What now?

    • How long is a Parfuma Gift Card valid?

    • Can the Parfuma Gift Card be used for treatments?

  • Fabulous Parfuma Club

    • How do I become a member?

    • How do I collect loyalty points?

    • How can I exchange my loyalty points?

    • Where can I find my loyalty points?

  • Stores

    • Where are all the stores?

    • Where can I get a treatment?

    • Where can I find more information about the Parfuma Stores?