Customer service, how can we help you?
Customer service, how can we help you?
10 Frequently asked questions
What is the current discount or promotional code?
Can I buy samples?
How do I change/cancel my order/address?
I did not receive a confirmation email. What now?
When will my order be delivered?
Can I receive an invoice?
Why haven't I received my order yet?
How do I use my Parfuma Gift Card online?
What are the return conditions?
How can I redeem my loyalty points?
Customer account
How do I create an account?
I forgot my password?
Can I change my password?
Can I use an online loyalty system?
Order
How can I find a product on parfuma.com?
How do I place an order?
Are all products in stock?
I gave a wrong address when I placed my order. What do I do now?
I did not receive a confirmation email. What now?
How can I change/cancel my order?
I want to report a complaint about my order.
Payment
Why is my payment unsuccessful?
What are the payment methods?
Where do I fill in my promotional code?
Can I use multiple promotional codes in one order?
Can I receive an invoice?
Shipping & Delivery
What are the shipping costs for an order on parfuma.com?
To which countries does Parfuma ship?
When will my order be delivered?
What are the delivery options for my order?
How can I track my order?
What happens if I am not at home during the delivery of my order?
Why haven't I received my order yet?
A wrong product has been delivered. What now?
Return
How do I return a product?
When will I receive a refund?
What is the return period for returning products?
What can not be returned?
Parfuma Gift Card
Where can I buy a Parfuma Gift Card?
How do I use my Parfuma Gift Card online?
How can I check the balance of my Parfuma Gift Card?
Can I receive an invoice from my Parfuma Gift Card?
What if the value of my Parfuma Gift Card is less/more than the value of my order?
I paid my order with the Parfuma Gift Card. What if I return a product?
My Parfuma Gift Card has been lost or stolen. What now?
How long is a Parfuma Gift Card valid?
Can the Parfuma Gift Card be used for treatments?
Fabulous Parfuma Club
How do I become a member?
How do I collect loyalty points?
How can I exchange my loyalty points?
Where can I find my loyalty points?
Stores
Where are all the stores?
Where can I get a treatment?
Where can I find more information about the Parfuma Stores?
What is the registered office of Parfuma?
Frequently Asked Questions by brand
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jane iredale
Advanced Nutrition Programme