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Return Policy

Parfuma hopes that you will be delighted with your order. However, if the product does not meet your expectations, then the unopened container may be returned and exchanged. Regretfully we cannot accept returns on make up products for hygienic reasons. Opened packages are not returnable, except for defective products. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

If your product is not received in good condition, please report it via contact. Parfuma will get in touch with you as soon as possible.

 2 easy ways to return your items(s):

1. Return in Store

    • Visit one of our Stores and bring your purchase for exchange.
    • Please bring your order and filled Return Form. Download your Return Form.
    • Our staff will help you to refund, exchange or replace the product.

2. Return via Mail

    • Fill out the Return Form attached to the Order Summary and include the Return Form with your items(s).
    • Please remember that in order for the return to be processed, you must ensure that the completed form is included with your return package and that the product is wrapped securely in the same outer packaging in which you received it.
    • Please return your package to:       

Eiermarkt 31

2000 Antwerp

    • The returned product will be examined upon receipt as for reasons of hygiene we are unable to offer refund on any opened or used product.
    • Parfuma will refund the product as soon as possible on the refund account mentioned by you in the Return Form, no later than 15 days after we have received the product. All the returned orders will be processed weekly on Friday. Please note that delivery charges are not refunded.

In addition to our returns policy you have the legal right to cancel your order within 15 days from the date of receipt of the goods if you send us the Return Form and return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our Terms & Conditions.